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  • Who is Jacqueline?
    Jacqueline is the mother of Tarık, the founder of our store. You can discover our full story on our homepage.
  • What is your secret?
    Thanks to the quality ingredients we use, our secret family recipe and our mixing technique developed over decades, our cookies have evolved and now have their own unique (and we think delicious!) taste.
  • What is the difference between a cookie and a real cookie?
    In our opinion, the difference between a real cookie and a regular cookie is the intensity of its taste. At the same time, a well-prepared cookie is slightly crispy on the outside and soft in the middle.
  • Do you have seating in your shop?
    We only provide take-away and carry-out services in our store. Our customers, who buy their cookies from us, can comfortably eat their cookies when they buy a drink from Gramaj Coffee, which just up the street from us. By the way, coffee is discounted there for customers who go there with our cookies!🍪☕️
  • In how many days should cookies be eaten?
    We recommend that you store your cookies at room temperature and consume them within 3-4 days
  • How many grams are your cookies?
    On average, one cookie weıghs 53 grams.
  • What kind of fat do you use?
    We use only butter in all our cookies.
  • Do you have diabetic and gluten free options?
    Unfortunately, these 2 types are not available.
  • I'm allergic to nuts. Are your chocolate-only types suitable for me?
    Although we never use nuts in our cookies with dark, milk and white chocolate, it is useful to remember that all cookies are produced in the same place and allergens may interact
  • What is Macadamia nut?
    A Macadamia nut, which is indigenous to Australia, is a healthful type of nut that has a completely different flavor than Turkish hazelnuts, and it contains plenty of omega-3s.
  • When will I receive my order?
    It takes approximately 40 minutes to bake, cool slightly and pack the cookies. It takes approximately 45 minutes to get your order to Beyoğlu via Yemeksepeti Vale, and a few hours to other regions with a contracted courier company.
  • Where should I store cookies?
    You can store your cookies outside the refrigerator, away from the sunlight, and airtight for 3-4 days.
  • How many calories does one cookie have?
    220 calories on average.
  • Can I keep the cookies in the freezer?
    If you are not going to eat all the cookies within 3 days, you can store them in the freezer and consume within 2 months.
  • Do the cookies arrive us warm?
    For orders placed from the center of Beyoğlu, cookies are sent (and arrive!) slightly warm. For orders placed in other areas, you can easily heat your cookies in the pan, oven, or microwave by referring to the reheating guide supplied.
  • How can I reheat the cookies?
    You can find easy heating methods here.
  • Can I buy your cookies frozen and cook them myself at home?
    Yes. You can find our frozen products and cooking guide here.
  • Can we sell your products in our cafe?
    Evaluations are made according to the concept of your cafe. You can contact us about this
  • Do you grant “Jacqueline Cookıes” franchises?
    At this time, we do not grant franchises.
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