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Privacy Policy

Confidentiality of Your Membership Information

All information you enter to become a member of our store will not be shared by Jacqueline Cookies with any third party company or person. Information about our members and customers can only be disclosed to relevant organizations within the framework of administrative/legal obligation. Within the scope of any judicial investigation with documented research capacity, Jacqueline Cookies may provide the requested information to the relevant authority if it has it.

We request some of your personal information (name, e-mail, etc.) in order to serve you better. From time to time, we send campaign information, information about new products and promotional information to our members and customers. If you want to cancel e-bulletin sending, you can easily terminate your e-bulletin membership by clicking on the "Click to leave our newsletter list" link in the e-mail link.

You can consult Jacqueline Cookies on the subjects you would like to obtain additional information through the contact methods specified on our website.

Distance Selling Agreement



Title: Jacqueline Cookies Tarık Nihat Bıyıklı
Address: Katip Mustafa Çelebi Mh. Turnacıbaşı cd 61a Cihangir Beyoğlu/İstanbul
Phone: 05304607712
Bank Account:  Ziraat Bank Cihangir branch
TL IBAN: TR 5800 0100 0835 7726 3971 5003 Account Name: Tarık Nihat Bıyıklı



Name, Surname/Title: 



The subject of this contract is to determine the rights and obligations of the parties in accordance with the Law on Consumer Protection No. 6502, regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically from the SELLER's website


Type and Type, Quantity, Brand/Model, Sales Price and Delivery Information of the products (goods/services) are as stated below and this information has been approved by the buyer.

Name of the product:
Product Quantity:
Total (VAT included) Price:
Shipping Cost:
Total Amount Including VAT:
Payment method:
Delivery address:
To whom it will be delivered:
Phone number:
Person/Institution to be Invoiced:
Billing address:
TC Identification number:
Tax Administration:
Tax Registration Number:


 4.1- SELLER makes the following commitment to the BUYER.

For cookie products;
In accordance with the Turkish Commercial Code, there is no right of withdrawal for daily consumption items after the cooking stage. 

For brown sugar product;

"The consumer has the right to withdraw from the contract by rejecting the goods or services within 14 days from the date of receipt of the goods or the date on which the contract is signed, without assuming any legal or criminal liability and without giving any justification (and without paying any penalty), and we undertake to take back the goods from the date of receipt of the notice of withdrawal to the seller." .”

4.2- In order to exercise the right of withdrawal, it is necessary to notify the SELLER within this period. (This notification can be made to the SELLER's contact address specified in this contract via a permanent data carrier-remote communication tool such as a letter or e-mail.) In case this right is exercised, in addition to the said notification, the product delivered to the 3rd party or the BUYER will be delivered to the SELLER. A copy of the cargo delivery report stating that it was sent and the original invoice must be returned (in accordance with tax legislation). In addition, the products that need to be returned must be delivered to the SELLER complete and undamaged, together with the box, packaging and standard accessories, if any. The shipping cost of the product returned using the right of withdrawal is covered by the SELLER.

4.3- Order returns whose invoices are issued on behalf of institutions will not be accepted unless a RETURN INVOICE is issued.

4.4- The price of the product will be returned to the BUYER within 10 days following the receipt of the above-mentioned documents and the product to the SELLER. For credit card payments, the refund is made by refunding the BUYER's credit card (the provisions and explanations regarding the refund of Article 8 of the General Provisions are also valid in cases of refund due to the exercise of the right of withdrawal).

4.5- For products for which the right of withdrawal can be exercised, again in accordance with the legislation, if there are changes and deteriorations in the goods due to use other than ordinary use, or a decrease in value in general due to the fault of the consumer, the Consumer shall be responsible for this decrease in value, and if there is an impossibility of return, the value of the goods (as above). selling price) must be compensated to the SELLER.


a) Contracts for goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the seller or provider.
b) Contracts regarding goods prepared in line with the wishes or personal needs of the consumer.
c) Contracts for the delivery of goods that are perishable or may expire quickly.
c) Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of those whose return is not suitable in terms of health and hygiene.
D)Contracts regarding goods that are mixed with other products after delivery and cannot be separated due to their nature.
to) Contracts regarding books, digital content and computer consumables offered in tangible form if the protective elements such as packaging, tape, seals and packages have been opened after the delivery of the goods.
f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
g) Contracts regarding the use of free time for accommodation, goods transportation, car rental, food and beverage supply and entertainment or recreation, which must be made on a certain date or period.
g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
h) Contracts regarding services whose performance begins with the approval of the consumer before the right of withdrawal expires.


6.1- BUYER shall provide the basic qualifications, sales price, validity period of prices, payment method and preliminary information regarding delivery and other information specified on the website of the product subject to the contract, which is offered for sale on the website belonging to the SELLER. He accepts and declares that he has read and has accurate and complete information and has given the necessary confirmation regarding the purchase electronically.

6.2- The product subject to the contract will be delivered to the BUYER or the person/organization at the address indicated within 7 business days for each product, depending on the distance of the BUYER's residence, provided that it does not exceed the legal 30-day period (and an additional 10 days if the BUYER is informed in advance). It is delivered by the cargo company that the SELLER has a contract with. The SELLER sends the products it sells to the BUYERS through CARGO companies and has them delivered.

6.3- In general, unless otherwise stated, delivery costs (shipping fee, etc.) belong to the BUYER. If the SELLER has declared that the delivery fee will be covered by the SELLER for those who shop more than the amount declared on the website or in some of its campaigns, the delivery cost will be covered by the SELLER. Delivery; It is done as soon as possible after the stock is available and the price of the goods is transferred to the SELLER's account.

6.4- If the products delivered to the address are not at the BUYER's address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation fully and completely. If there is no one at the address to receive the delivery, it will be the BUYER's responsibility to contact the cargo company and track the shipment of the products. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered is not present at the address or does not accept the delivery. In these cases, any damages arising from the BUYER's late receipt of the product and the expenses incurred due to the product being kept in the cargo company and/or returning the cargo to the SELLER also belong to the BUYER.

6.5- The BUYER is responsible for checking the product upon receipt and if he sees a problem with the product caused by the cargo, he is responsible for not accepting the product and for making a report to the CARGO company official. Otherwise, the SELLER will not accept responsibility. If the SELLER requests during product delivery, the BUYER is obliged to sign a printed copy of this Agreement; If the customer does not sign, the product may not be delivered. This contract, approved by the BUYER while shopping on the website, is sufficient and valid in all cases. 

6.6- The BUYER must have paid the price in full before receiving the product, unless otherwise stipulated in writing by the SELLER. In cash sales, if the price of the product is not paid in full to the SELLER before delivery, and in installment sales, if the due installment amount is not paid, the SELLER may unilaterally cancel the contract and not deliver the product.

6.7- If, for any reason, after the product delivery, the Bank/financial institution to which the credit card was used cannot pay the price of the product to the SELLER, the product will be returned to the SELLER by the BUYER within 3 days at the latest. If the failure to pay the product price is due to the BUYER's fault, the shipping costs will be covered by the BUYER. All other contractual and legal rights of the SELLER, including monitoring that it will receive the product price without accepting the return, are reserved separately and in any case. In order to avoid any hesitation; BUYER must pay the sales price from banks and financial institutions with his/her credit card, installment card, etc. In cases where payment is made via , all opportunities provided by these cards are credit and/or installment payment opportunities provided directly by the card issuer; Product sales that take place within this framework and for which the SELLER collects the price all at once or gradually are not credit or installment sales for the parties of this contract and are cash sales. The SELLER's legal rights in cases where sales are legally considered to be installment sales (including the rights to terminate the contract if the installments are not paid and/or demand payment of the entire remaining debt together with default interest) are present and reserved. In case of default by the BUYER, default interest is applied at the rate determined by the legislation. 

6.8- If the product cannot be delivered within the legal 30-day period due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire) other than normal sales/delivery conditions and the delay exceeds 10 days, the SELLER shall notify the BUYER regarding the delivery. It informs. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the emergency. If the product price has been collected for order cancellations, it will be refunded to the BUYER within 10 days from the cancellation. For credit card payments, the refund is made by refunding the BUYER's credit card and the product amount is returned to the relevant bank within 10 days after the order is canceled by the BUYER; The reflection of this amount to the BUYER's accounts after it is returned to the Bank is entirely related to the Bank transaction process, and it is not possible for the SELLER to intervene in this regard in any way.

6.9- BUYER may report his/her requests and complaints regarding the product and sales to the SELLER through the SELLER communication channels in the introduction part of the contract. If the SELLER requests during product delivery, the BUYER is obliged to sign a hanging copy of this contract; If the customer does not sign, the product may not be delivered. This contract, approved by the BUYER while shopping on the website, is sufficient and valid in all cases.

6.10- If it is understood that the product/service subject to the contract cannot be supplied, provided that it is based on a justified reason, the SELLER may supply another good/service of equal quality and price by informing the BUYER in a clear and understandable manner and obtaining his approval, and thus fulfills his contractual commitment. sort of. In cases where the BUYER does not approve, the provisions regarding order cancellation apply.

6.11- This contract, which has been approved by the BUYER following the receipt and confirmation of preliminary information, is valid until the parties fulfill their payment/delivery obligations arising from this contract, without prejudice to the relevant provisions.

6.12- Persons under the age of eighteen (18) cannot sign a contract with the SELLER. The SELLER will assume that the age stated by the BUYER in the contract is correct. However, the SELLER cannot be held responsible in any way due to the BUYER writing his age incorrectly.


7.1. The SELLER and BUYER records (including records on magnetic media such as computer-voice recordings) constitute conclusive evidence in resolving any disputes that may arise from this contract and/or its implementation; T.R. Within the monetary limits determined by the Ministry of Customs and Trade every December, the Consumer Problems Arbitration Committee or Consumer Courts in the place where the BUYER purchases goods or services or where he resides are authorized.

7.2. BUYER has read all the conditions and explanations written in this contract, the basic characteristics of the products subject to sale, sales price, payment method, delivery conditions, etc. He declares that he has prior knowledge of all preliminary information regarding the product subject to sale and the right of withdrawal, that he has seen the preliminary information electronically on the website, and by confirming and approving them electronically, he orders the product and accepts the provisions of this contract.




Delivery and Return


Your shopping will be delivered within 1-5 hours by courier within Istanbul, and within 1-4 business days for all orders sent by cargo, and will be reflected on your invoice according to the fee schedule of the cargo company we have a contract with.

Address info

In order for your order to reach you as quickly as possible, please write your address information as clearly as possible.

Incorrect / Missing Orders

Open the package you received with the cargo officer and check your order. If you see any inaccuracies or omissions, please contact us immediately.

What are the return conditions?

For cookie products;
According to the Turkish Commercial Code, there is no right of return for food items, beverages or other daily consumption items.

For our brown sugar product;

In general, you can return the products you purchased without stating a reason by contacting us within seven to 14 days from the delivery date. In order for the product to be returned within 14 days, the product's original box and packaging must be complete and undamaged. Used products cannot be returned.

If the products we receive are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product reaches us. The time it takes for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit card are reflected in the account within 45 days at the latest, and payments made by money order are reflected in the account within 1 week at the latest.

The shipping costs of the returned product are your responsibility.

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